Food Waste Drivers in Corporate Luxury Hotels: Competing Perceptions and Priorities across the Service Cycle

نویسندگان

چکیده

Drawing on data gathered through semi-structured interviews, participant observation and document analysis at five-star hotels in UK Germany, this paper examines the competing pressures driving waste generation prevention different stages food production service cycle. Primary indicated that senior managers recognised potential savings could be achieved by preventing waste. Despite this, many wasteful practices were normalised within routine operations. This was partly attributed to corporatised business model brand strategy which premium pricing luxury experiential propositions potentially transformed reduction strategies into sources of risk. Past research generally categorised as being edible or inedible. In contrast, terms usable/unusable are proposed discusses how value rendered usable foods unusable. It considers type corporate system frames problems thus solutions, leading various consequences. The discussion also explores those systems shaped organisational culture agency staff who engaged with cycle across multiple points. findings based primary collected from a small number corporately governed hotels. Consequently, closing parts outline insights generated here applied study alternative arrangements operational types.

برای دانلود باید عضویت طلایی داشته باشید

برای دانلود متن کامل این مقاله و بیش از 32 میلیون مقاله دیگر ابتدا ثبت نام کنید

اگر عضو سایت هستید لطفا وارد حساب کاربری خود شوید

منابع مشابه

Customer Perceptions of Service Quality Towards Luxury Hotels in Odisha Using Servqual Model

The purpose of this research paper is to determine the service quality of luxury hotels in Odisha using the SERVQUAL approach. The delivery of high quality services is one of the most important and most difficult tasks that any service organization faces due to its unique characteristics such as intangibility, perishability, heterogeneity and inseparability. Service quality is the degree and di...

متن کامل

Five-Star Treatment? E-Mail Customer Service by International Luxury Hotels

This research used a typical e-mail query to investigate customer service by 491 properties from 13 international hotel chains. These five-star hotels had difficulty providing prompt, accurate, and timely e-mail responses to their customers. The results suggest significant differences in e-mail customer service, based on hotel location and the size of the hotel chain. The poor responsiveness an...

متن کامل

Competing across Different Channels for Personalized Service

Previously, personalized service was provided by traditional channel. Now, they are available online by using web channel. Some unique features of a web channel make it different from a traditional channel. Previous research has studied the competition between a web channel and a traditional channel from various angles. In this paper, we develop a model to examine the impact of switching costs ...

متن کامل

Drivers of nitrogen transfer in stream food webs across continents.

Studies of trophic-level material and energy transfers are central to ecology. The use of isotopic tracers has now made it possible to measure trophic transfer efficiencies of important nutrients and to better understand how these materials move through food webs. We analyzed data from thirteen 15 N-ammonium tracer addition experiments to quantify N transfer from basal resources to animals in h...

متن کامل

Sustainability Life Cycle Assessment (LCA) Of Household Food Waste Management in Urban Areas

Background: Food waste is a very serious problem, it is proven that Indonesia is the second largest producer of food waste in the world. A limited waste management system will result in a decrease in environmental quality such as air pollution, water pollution, and soil pollution. So far, the waste management system is only limited to reducing waste generation. Life Cycle Assessment (LCA) is a ...

متن کامل

ذخیره در منابع من


  با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید

ژورنال

عنوان ژورنال: Tourism and hospitality

سال: 2021

ISSN: ['2673-5768']

DOI: https://doi.org/10.3390/tourhosp2030019